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Meet the Riverside Dental Team

At Riverside Dental, we pride ourselves on our exemplary levels of skill, experience and patient care. We can only achieve this by having the very best team of professionals working with us.

Everybody at Riverside dental is welcoming and extremely professional.

Ashleigh Smith

Meet our team

Practice principle

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Dr Bim Sawhney

Dental Surgeon and Practice Principal
BDS (Hons) Lond MJDF RCS (Eng)

GDC number: 83670

Bim graduated with honours in dentistry at the world-renowned Guy’s Hospital, now part of King's College Hospital, London in 2004. He has worked in both the NHS and in private practices in Norwich and London, giving him a vast amount of experience in all aspects of the profession.

In 2008, Bim became one of the youngest members of the teaching staff at Guy’s Hospital, part of the prestigious King’s College Hospital, London where he previously studied. In addition to leading the team at Riverside Dental, he has lectured to qualified dentists on cosmetic dentistry, especially tooth whitening, at various venues in East Anglia, including the Norfolk & Norwich Hospital, Addenbrookes, Ipswich Hospital and Kings Lynn Hospital.

In 2011, Bim set up Riverside Dental, his own private practice in a fantastic location in the heart of Norwich City. At Riverside Dental, he leads and teaches a team dedicated to excellence. In the first year of opening, he was shortlisted for Best Young Dentist and the practice was shortlisted as Best Practice (East) at the Dentistry Awards. Since then, the practice has been highly commended and won numerous other awards, including for best customer service. The practice has grown exponentially year on year and now has a multi-disciplinary team of over 20 professionals.

Bim has a special interest in adult orthodontics and is an Invisalign Platinum Elite Provider, an honour given to only a handful of dentists in the country once a certain number of cases have been achieved. He already has one post-graduate Diploma from the Royal College of Surgeons, England and now is embarking on a second one, this time in orthodontics (teeth straightening). In addition he also routinely carries out teeth whitening and advanced cosmetic treatments such as composite bonding, dental implants, crown restorations and smile makeovers.

Bim continues to further his knowledge by attending regular courses, both at home and abroad, run by world-renowned clinicians and speakers. This includes travelling to Boston, USA for implant training to spending 2011/12 completing the year-long Aesthetic Dentistry & Cosmetic Dentistry Course run by Dr Chris Orr, past president of the British Academy for Cosmetic Dentists. The current Diploma he is studying for is run by the IAS Academy, based in London.

In 2012 he was selected to be one of the official dentist’s at the spectacular London 2012 Olympic Games. Based at the Athlete’s Village, he volunteered his time to treat the athletes, their teams and their officials. The whole experience was an unforgettable one and to this day, a career high!

As the reputation of Riverside Dental has grown, Bim’s cosmetic dentistry services have also grown in demand. He has provided smile makeovers to some of Norwich City Football Club’s playing and management staff, leading Norwich business owners and even local dentists themselves! The majority of his work comes from referrals and word of mouth and he looks forward to continuing to transform smiles for Norwich residents in the future. 

Bim is married with two young children. In his limited spare time, he enjoys travelling, and keeping fit by playing as much sport as possible. 

Due to his clinical & teaching experience in teeth whitening, Bim currently accepts referrals from other Norfolk dentists for teeth whitening and other cosmetic procedures. For more information please contact the practice.

Dr Bim Sawhney

Dental Surgeon and Practice Principal
BDS (Hons) Lond MJDF RCS (Eng)

GDC number: 83670

Bim graduated with honours in dentistry at the world-renowned Guy’s Hospital, now part of King's College Hospital, London in 2004. He has worked in both the NHS and in private practices in Norwich and London, giving him a vast amount of experience in all aspects of the profession.

In 2008, Bim became one of the youngest members of the teaching staff at Guy’s Hospital, part of the prestigious King’s College Hospital, London where he previously studied. In addition to leading the team at Riverside Dental, he has lectured to qualified dentists on cosmetic dentistry, especially tooth whitening, at various venues in East Anglia, including the Norfolk & Norwich Hospital, Addenbrookes, Ipswich Hospital and Kings Lynn Hospital.

In 2011, Bim set up Riverside Dental, his own private practice in a fantastic location in the heart of Norwich City. At Riverside Dental, he leads and teaches a team dedicated to excellence. In the first year of opening, he was shortlisted for Best Young Dentist and the practice was shortlisted as Best Practice (East) at the Dentistry Awards. Since then, the practice has been highly commended and won numerous other awards, including for best customer service. The practice has grown exponentially year on year and now has a multi-disciplinary team of over 20 professionals.

Bim has a special interest in adult orthodontics and is an Invisalign Platinum Elite Provider, an honour given to only a handful of dentists in the country once a certain number of cases have been achieved. He already has one post-graduate Diploma from the Royal College of Surgeons, England and now is embarking on a second one, this time in orthodontics (teeth straightening). In addition he also routinely carries out teeth whitening and advanced cosmetic treatments such as composite bonding, dental implants, crown restorations and smile makeovers.

Bim continues to further his knowledge by attending regular courses, both at home and abroad, run by world-renowned clinicians and speakers. This includes travelling to Boston, USA for implant training to spending 2011/12 completing the year-long Aesthetic Dentistry & Cosmetic Dentistry Course run by Dr Chris Orr, past president of the British Academy for Cosmetic Dentists. The current Diploma he is studying for is run by the IAS Academy, based in London.

In 2012 he was selected to be one of the official dentist’s at the spectacular London 2012 Olympic Games. Based at the Athlete’s Village, he volunteered his time to treat the athletes, their teams and their officials. The whole experience was an unforgettable one and to this day, a career high!

As the reputation of Riverside Dental has grown, Bim’s cosmetic dentistry services have also grown in demand. He has provided smile makeovers to some of Norwich City Football Club’s playing and management staff, leading Norwich business owners and even local dentists themselves! The majority of his work comes from referrals and word of mouth and he looks forward to continuing to transform smiles for Norwich residents in the future. 

Bim is married with two young children. In his limited spare time, he enjoys travelling, and keeping fit by playing as much sport as possible. 

Due to his clinical & teaching experience in teeth whitening, Bim currently accepts referrals from other Norfolk dentists for teeth whitening and other cosmetic procedures. For more information please contact the practice.

Meet our team

Dr Bim Sawhney

Dental Surgeon and Practice Principal
BDS (Hons) Lond MJDF RCS (Eng)

GDC number: 83670

Bim graduated with honours in dentistry at the world-renowned Guy’s Hospital, now part of King's College Hospital, London in 2004. He has worked in both the NHS and in private practices in Norwich and London, giving him a vast amount of experience in all aspects of the profession.

In 2008, Bim became one of the youngest members of the teaching staff at Guy’s Hospital, part of the prestigious King’s College Hospital, London where he previously studied. In addition to leading the team at Riverside Dental, he has lectured to qualified dentists on cosmetic dentistry, especially tooth whitening, at various venues in East Anglia, including the Norfolk & Norwich Hospital, Addenbrookes, Ipswich Hospital and Kings Lynn Hospital.

In 2011, Bim set up Riverside Dental, his own private practice in a fantastic location in the heart of Norwich City. At Riverside Dental, he leads and teaches a team dedicated to excellence. In the first year of opening, he was shortlisted for Best Young Dentist and the practice was shortlisted as Best Practice (East) at the Dentistry Awards. Since then, the practice has been highly commended and won numerous other awards, including for best customer service. The practice has grown exponentially year on year and now has a multi-disciplinary team of over 20 professionals.

Bim has a special interest in adult orthodontics and is an Invisalign Platinum Elite Provider, an honour given to only a handful of dentists in the country once a certain number of cases have been achieved. He already has one post-graduate Diploma from the Royal College of Surgeons, England and now is embarking on a second one, this time in orthodontics (teeth straightening). In addition he also routinely carries out teeth whitening and advanced cosmetic treatments such as composite bonding, dental implants, crown restorations and smile makeovers.

Bim continues to further his knowledge by attending regular courses, both at home and abroad, run by world-renowned clinicians and speakers. This includes travelling to Boston, USA for implant training to spending 2011/12 completing the year-long Aesthetic Dentistry & Cosmetic Dentistry Course run by Dr Chris Orr, past president of the British Academy for Cosmetic Dentists. The current Diploma he is studying for is run by the IAS Academy, based in London.

In 2012 he was selected to be one of the official dentist’s at the spectacular London 2012 Olympic Games. Based at the Athlete’s Village, he volunteered his time to treat the athletes, their teams and their officials. The whole experience was an unforgettable one and to this day, a career high!

As the reputation of Riverside Dental has grown, Bim’s cosmetic dentistry services have also grown in demand. He has provided smile makeovers to some of Norwich City Football Club’s playing and management staff, leading Norwich business owners and even local dentists themselves! The majority of his work comes from referrals and word of mouth and he looks forward to continuing to transform smiles for Norwich residents in the future. 

Bim is married with two young children. In his limited spare time, he enjoys travelling, and keeping fit by playing as much sport as possible. 

Due to his clinical & teaching experience in teeth whitening, Bim currently accepts referrals from other Norfolk dentists for teeth whitening and other cosmetic procedures. For more information please contact the practice.

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DR Detelina Kovacheva

Associate Dentist
DDM, Sofia (2000)

GDC number: 145779

Detelina graduated from the Medical University of Sofia in 2000 and worked in private practice in Bulgaria until moving to the UK with her family in 2008. She had several roles in Norfolk treating both NHS and private patients before joining Riverside Dental in January 2019.

Detelina is a gentle, sympathetic and caring dentist and believes dental treatment can be a straightforward and stress-free experience . Detelina’s family has a long history in dentistry, and it was always her dream to become a dentist. She is always ready to listen to her patients' concerns, and is passionate about working with them to achieve the best for their dental health, help them feel confident and love their smile.

Detelina enjoys all aspects of general dentistry and prides herself on performing treatments to the highest standards. She continues to upgrade her dental skills and knowledge by regularly taking part in theoretical and practical courses, and becoming familiar with the newest materials and techniques in dentistry. 

Detelina enjoys treating patients using Cfast- Cosmetically Focused Adult Straight Teeth (a fixed , quick and effective way to correct mis-alignment of teeth in the smile zone- the front 6 teeth) and has recently attended the very popular Smilefast Course. SmileFast is a ground -breaking new concept in delivering excellent results for patients looking to improve the appearance of their teeth, simplifying and accelerating the smile makeover process using composite bonding in a predictable, affordable and less invasive way.

In her spare time Detelina enjoys walking in the Norfolk countryside , swimming, relaxing in the sauna and spending time with family. She is also interested in new scientific research, particularly how lifestyle and nutrition can increase longevity and help reduce chronic disease.

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Dr Naj Imam 

Associate and Cosmetic Dentist
BSc (Hons) BDS (Hons)
MJDF PGCert (Prosth) PGCert (Aesth. Med)

GDC number: 211308

Naj is the newest addition to our team, having joined in February 2021. Naj graduated from King’s College London in 2011 - the same prestigious university as our principal, Dr Bim Sawhney. He even found time during his dental degree to take a year out and obtain another bachelor’s degree in growing teeth using stem cells. This research was subsequently published in internationally renowned peer-reviewed journals. 

From there, Naj worked in both general dentistry and head and neck surgery in North London before going in search of a sunnier climate. He moved to Australia in 2013 where he worked exclusively in private practice near both Melbourne and Sydney, all while enjoying the lifestyle and benefits that Oz had to offer! He now counts scuba diving among his passions. 

While in Australia, Naj obtained a postgraduate certificate in prosthodontics and aesthetic medicine. After 7 years in Australia, he decided to come back to the UK to be closer to friends and family, and set down permanent roots in the Norwich community.

Naj is an enthusiastic, award-winning dentist who takes great pride in his work and his role at Riverside Dental. When he isn’t creating amazing smiles, he enjoys racquet sports, graphic design, travelling and looking after his cat!

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Dr Carlos Duarte

Associate and Implant Dentist  
LMD, Portugal (2006)

GDC number: 107380

Carlos graduated at the University of Coimbra in Portugal in 2006 and moved to and started working in Norwich in 2007. He spent time providing both NHS and private dentistry, but is now working exclusively in private practice at Riverside Dental.

Carlos is a relaxed and approachable clinician with excellent communication skills, which help patients to feel at ease from the moment they arrive. He provides patients with choices on treatments without pressure and believes that knowledge and understanding of dentistry practices helps patients to make the right choices for their treatment. Carlos is meticulous and attentive to detail, enthusiastic and motivated by his passion for dentistry.

Carlos enjoys most areas of dentistry, but has a special interest in digital dentistry (PGCert 2019), Smile Design (SmileFast certified) and is now qualified to place dental implants - a long time career ambition of his.

Carlos has two young daughters and in his free time he enjoys spending time with his family, as well as playing football and squash. He is a Formula 1 fan and really appreciates music and technology.

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Dr Adrian Knight

Associate Dentist
BChD (Hons) Leeds

GDC number: 83409

Adrian graduated top of his class with honours from the University of Leeds in 2004, winning prizes in oral surgery, restorative dentistry, and prosthodontics. He is interested in dental materials and novel preventative dental products and has presented at the annual meeting of The British Society for Oral and Dental Research.

Adrian has worked in general practice in East Anglia for the past 17 years, gaining a vast amount of experience in general dentistry and tooth whitening. He enjoys the variety of general and family dentistry, and is also interested in minimally invasive adhesive dentistry. In his spare time Adrian enjoys reading, Caribbean music and exploring the Norfolk countryside. We are delighted to have him as part of the team at Riverside Dental.

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Dr Sean Khine

Endodontist
BDS MSc Endo (Merit)

GDC number: 83679

Sean graduated from the prestigious Guy’s, King’s and St.Thomas’ Dental Institute, London in 2004 in the same year as our principal, Dr Bim Sawhney. He has more than 10 years of experience in general dental practice in the UK. 

Sean was awarded Membership of the Faculty of Dental Surgery from the Royal College of Surgeons, London in 2007. In 2011, he commenced a 3-year Master of Science (MSc) degree in Endodontic Practice at the Queen Mary University of London Dental Institute and subsequently graduated with Merit in 2014. 

Sean now provides endodontic treatment for patients at our practice. His clinical interests include root canal retreatments and facial pain. He has also held a part-time position of ‘Specialty Dentist in Endodontics’ at the Royal London Hospital, Whitechapel. Sean lectures on endodontics part-time to postgraduate dental students at the QMUL Dental Institute and is a member of the British Endodontic Society.

In his spare time Sean likes to travel, play the guitar and follow various sports, especially horse racing.

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Dr Reza Khosravi

Oral Surgeon and Sedationist
BDS (Manchester), MSc Oral Surgery (UCLan), MFDSRCS (Edinburgh)

GDC number: 77732

Reza obtained his Dentistry Degree at the University Dental Hospital of Manchester in 2000 and was one of 10 UK dental students to win the AstraZeneca Research Award, which sponsored his research elective at the University of Florida, USA.His extensive postgraduate training includes:

  • MSc in Oral Surgery (UCLan, 2017)

  • Membership Exam of Royal College of Surgeons (Edinburgh, 2005)

  • National Board Dental Examinations, awarded by the American Dental Association (Chicago, 2004)

  • Sedation & Control of Anxiety in Dentistry (St Barts. Hospital London, 2003)

  • Dental Implantology PGCert. (Tipton Academy, Manchester, 2002)

Reza worked as an Oral and Maxillofacial surgeon (Senior House Officer and Staff Grade Surgeon) in more than 15 hospitals in England, Wales and Ireland (ROI) between 2004 and 2016 before joining Riverside Dental. In 2009 he achieved a full membership of the British Association of Oral Surgeons (BAOS).

Dr Reza Khosravi is uniquely qualified to provide exceptional patient experiences in oral surgery, dental sedation and implantology.

Qualifications aside, he is an exceptionally caring and understanding dental surgeon focused on a patient-centric service. “Every patient that I see is an opportunity for me to help resolve their dental problem in the most comfortable way possible”.

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Amy Turner

Hygiene Therapist
BSc (Hons) Dental Hygiene & Dental Therapy

GDC number: 266019

Amy graduated from The University of Portsmouth as a Dental Hygienist & Therapist and has worked in Dentistry since 2014, originally as a dental nurse in both NHS and privately owned dental practices. In 2016 Amy enrolled in further education and in 2017 gained a place on The University of Portsmouth’s highly competitive Dental Hygiene and Therapy course.

Whilst studying, Amy continued to provide dental nursing support as a locum, covering the Hampshire area. She supported a wide range of services, including working at Southampton Hospital assisting oral surgeons, therefore gaining a vast amount of experience dealing with nervous & anxious patients.

In her second year of University, Amy was selected for a two-week placement at Manipal College of Dental Sciences in Mangalore, India, where she worked both in the hospital and as part of a village out-reach programme. She worked in hospital-run dental camps and provided free dental treatment for children and adults in the nearby areas.

In her spare time Amy enjoys spending time with friends and family. She is a foodie with a keen interest in cooking and trying new restaurants.

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Eimear Wilson

Hygiene Therapist
BSc Dental Hygiene & Dental Therapy

GDC number: 275981

Eimear joined the dental profession in 2016 when she started working as a dental nurse in Belfast, initially at a purely orthodontic practice. She then moved onto working in a mixed private/NHS practice, extending her skill and experience. Her extensive nursing experience sparked her passion for preventive and cosmetic dentistry, meaning she fits in perfectly here at Riverside Dental! 

Originally from Co Derry Ireland, Eimear moved to Sheffield in April 2018 to start a dental hygiene/therapy course. Eimear Qualified in June 2020 as a dental hygienist/therapist and worked as a locum dental nurse throughout University. Eimear was head-hunted from her Hygiene School in Sheffield by our practice owner, Bim, due to the huge level of potential she demonstrated. 

Eimear is always up-to-date with all latest prevention guidelines and is an asset to our team. She is passionate about preventative dentistry and maintaining great oral health. Eimear enjoys cosmetic/aesthetic dentistry and has recently completed Advanced Botox and DermaFiller Training in London in May 2021. She is also trained in using our iTero scanner for Invisalign.

Eimear has a friendly, relaxed attitude and integrates seamlessly within our highly-skilled team. Her attention to detail and conscientious nature means she is always at the top of her game!

In her spare time she enjoys baking, walking and watching the soaps!

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Daniel Mclean

Orthodontic Therapist
DipOrth RCS

GDC number: 199246

Daniel has worked in Dentistry since 2005, first qualifying as a Dental Nurse in 2010. After relocating to Bristol, he got his diploma in Orthodontic therapy through the Royal College of Surgeons in 2012.

Daniel has worked in NHS and private practises in various cities including Bristol and Cambridge. After moving back to Norfolk, Daniel is very happy to be part of our team here in Norwich now.

He finds Orthodontics very rewarding and enjoys the challenges involved too. With his hard working attitude and friendly persona he is always striving to be at the top of his game.

In his spare time he enjoys days out with his family, martial arts, rugby and working on cars.

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Cheryl Tooke

Business Development Manager

GDC number: 143952

Cheryl has worked within Dentistry for the last 15 years, qualifying as a Dental Nurse in 2008, during her time as a trainee nurse, she worked alongside Dr Sawhney (Riverside Dental Practice Owner).Shortly after qualifying she gained employment within another practice, where she quickly progressed to be Head Dental Nurse.

In 2010 an exciting opportunity arose for her to be the Practice Manager of a brand new NHS Dental Practice, she was a big part of the initial set up and development of the practice, including the surgery / reception layouts, colour scheme, staff recruitment and training. On the opening of the practice Cheryl was the only qualified nurse, she supported all new trainees in their development to achieve their qualifications, as well as training the reception team. During this time she obtained her Diploma in Dental Practice Management, graduating in Birmingham.

In 2014 Cheryl had her first child, returning to work Part time, then in 2018 had her second child, again returning to work part time, clearly her previous achievements had not gone unnoticed, she was offered a position to be a Cluster / CQC Manager, this involved overseeing 7 Practices (NHS & Private) ensuring the Practices ran smoothly, supported the Practice Managers and ensuring the practices were compliant with all CQC regulations, which she happily accepted and was a role which she very much enjoyed.

Over the years Cheryl and Dr Sawhney kept in touch, then during the end part of 2020, she was offered the position of Business Development Manager, she joined the Riverside Dental Team in January 2021, and has settled in extremely well, enjoying her new role, we look forward to many prosperous years as a team.

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Lucy CookE 

Head Receptionist

Lucy is a highly experienced head receptionist, having worked in the dental industry for the last 11 years as a senior receptionist, practice manager and treatment coordinator. Her areas of expertise are ensuring a smooth workflow for patients having cosmetic dentistry and in particular, Invisalign

Lucy is the point of contact for all patients from the very beginning of their journey with us to the completion of their treatment, and her vast knowledge makes her a firm favourite amongst the patients and our team. She is also the "go-to" for our finance packages, which she helped to develop.

In her spare time, Lucy loves spending time with her family, reading and socialising.

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Rebecca Mclean

Treatment and Marketing Coordinator

Rebecca has recently joined Riverside Dental to support our patients through their treatment journey and to help expand our online social media presence on all platforms. She has worked closely with employers previously taking on the day-to-day running of these platforms and creating their content. Rebecca is new to the dental industry but loves variety and a challenge. She also works as a Hairstylist with 15 years of experience and as a Bridal Stylist too!

Rebecca enjoys the creative side of this role and getting the team together to have fun with it too. In her spare time, she loves gardening and spending quality time with her family.

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Samantha Lansdell

Samantha joined the dental industry after working for the past 20 years in retail. Samantha prides herself on her customer service and her administration skills.

In her spare time, she enjoys going on walks and spending time with family.  

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Rose Maclean

Receptionist

Alexandra joined the team after graduating from university in Birmingham. Having grown up in the area she is very familiar with Norwich, especially Riverside. Alexandra is an organised individual who loves working with people and has always had an interest with oral hygiene.

In her spare time Alexandra enjoys reading, painting and spending time with family and friends.

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Louise barfoot

Receptionist

Amber joined the team after relocating to Norfolk. Having worked in previous customer service roles, she wanted to use her knowledge and experience in the dental industry. Amber has a friendly, welcoming manner and is always willing to go the extra mile for patients.

Amber’s hobbies include, walking, crabbing and spending time with her pet rabbit.

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Nancy Bussey

Head Dental Nurse

GDC number: 273123

Nancy has been working as a dental nurse since 2015, and qualified in 2017. She had extensive experience working in both NHS and private practice before joining us at Riverside Dental. Nancy has a special interest in oral hygiene and the prevention of gum disease/periodontitis. 

In her free time, Nancy enjoys crossfit, trips to the coast and spending time with her friends.

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Joana Santos

Dental Nurse

GDC number: 189720

Joana has over 20 years of experience in dental nursing and gained her National Certificate in 2002. She he initially started working in the private sector then moving to NHS where she worked for the last 12 years. Joana has recently moved from London and joined Riverside Dental Practice. Joana is very dedicated to her patients and always aims to put their minds at rest and give them the best experience possible.  

In her spare time Joana likes spending time with her children and going for walks on the beach.

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Molly Tills

Dental Nurse

GDC number: 297966

Molly has joined Riverside Dental as a trainee dental nurse and has now achieved her diploma. Molly decided she wanted to become a dental nurse as she is extremely compassionate, enjoys looking after patients and loves seeing the processes of all of the different treatments that we offer at our Norwich dental practice. 

You’ll find Molly working alongside our other dental nurses, gaining experience and developing her knowledge. When she’s not working, Molly enjoys watching and playing football.

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Holly Wales

Trainee Dental Nurse

Holly joined Riverside Dental as a Trainee Dental Nurse in August 2021, after achieving her A-levels in History, Art History and English Literature at Paston College in North Walsham. She is currently working towards achieving her Diploma, working alongside the rest of the team and clinicians.

In her spare time Holly likes to read classic literature, visit art galleries and travelling.

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Jessica Hodge

Head Dental Nurse

GDC number: 298675

Jessica has been in the dental industry since 2018, during her journey as a dental nurse she has been a locum dental nurse, covering over 30+ practices all over Norfolk and Sufolk, from NHS to private practices, community dental and psychiatric hospitals. Jessica has lots of experience in implants, oral surgery and orthodontic treatments, and always wants to ensure that the patients are at ease and comfortable coming into a dental practice. Jessica loves being a dental nurse, supporting other colleagues and having a positive attitude for teamwork, with these skills she is now the driving force of the nursing team.

In her spare time Jessica enjoys going for walks with her dogs and really enjoys cooking.

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Lily Thomas

Trainee Dental Nurse

Lily has always liked the idea of working as a Dental Nurse and when the opportunity arose within the practice, she knew she had to apply. Lily is working towards her National Diploma in Dental Nursing and is due to take her exams shortly. She finds looking after patients and making them feel comfortable during their treatment very rewarding.

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Mia Waplington

Trainee Dental Nurse

Mia is currently working towards her National Diploma in Dental Nursing, she is excited about pursuing her career in Dental Nursing. Mia gets most satisfaction from her role knowing that the patient has had a good experience whilst at the practice and they are happy with the treatment provided.

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