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01603 920313

12 Broadland Court

Wherry Rd, Norwich, NR1 1UN

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Keeping Records

Keeping Your Records

Our practice complies with the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about the patients is processed fairly and lawfully.

Personal Data We Hold


In order to provide you with a high standard of dental care and attention we need to hold information about you.


This personal data comprises of:

  • Your past and current medical and dental condition, personal details e.g. your date of birth, address, email, contact telephone number and your general medical practitioner details.
  • Your next of kin information, in case we need to contact someone in an emergency
  • Radiographs, clinical photographs and study models
  • Information about the treatment that we have provided or propose to provide and its cost Records of conversations and incidents that might occur and require records kept
  • Consent to treatment
  • Correspondence relating to you with other health providers e.g. hospital or community services


Why Do We Hold Information About You?

We need to keep comprehensive and accurate personal data in order to provide safe and appropriate care.


How We Process Data

We will process personal data as follows:

  • We will retain your dental records whilst you are a patient with our practice
  • Personal data about you is held on the practice computer system and in a manual filing system

both of which are secure

  • We will retain your dental records after you cease to be a patient for at least 11 years (adults)
  • For children, 11 years after they cease to be a patient or until they reach age 25-whichever is longer.
  • Once you cease to be patient of the practice, all forms of communication to you will be stopped


This information is not accessible to the public and only authorised members of the team have access to it. Our computer system has secure audit trails and we back up information routinely.


In order to provide proper and safe dental care we may need to disclose personal information about you to:

  • Your General Medical Practitioner (GP)
  • The Hospital or Community Dental Services
  • Other Health Professionals caring for you


We have produced this guide in order to comply with the Freedom of Information Act 2000. The purpose of the Act is to encourage organisations working for the public to be more open about the information they hold. We welcome your views on information which melt not be included and on the publications themselves. If you have any comments or suggestions about the scheme, please address them in writing to:

The Practice Manager, Riverside Dental, 12 Broadland Court, Wherry Road, Norwich, Norfolk, NR1 1UN

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